welcome to peterme.com What I'm guessing that means is that all the knowledge management, web conferencing, content management, and lordknowswhatelse simply provides no real return on investment (and is likely a loss, since companies pay millions for these tools, and then ignore them and use email).

This made me consider which collaborative digital tools seem to work? What gets people to coordinate, to work together to a common goal? And my answer: dumb simple ones. Email. Instant messaging. Simple bulletin boards like bugzilla. Voice telephone calls. Weblogs. And, when stepping out of the world of business, SMS.