Technology - Pogue's Posts Blog - NYTimes.com: "“Effective this past month, all C.S.R.’s were versed on the usage of blocks. A new policy has gone into effect regarding how to handle Escalated Calls regarding data charges. Now, a representative can be reprimanded and even terminated for proactively offering to block any of the following:
Web Access Blocks
Data Blocks
Premium SMS blocking
Application download blocking
Vcast Music or Vcast Video download blocks
“Essentially, we are to upsell customers on the $9.99 25 mb/month or $29.99 unlimited packages for customers. Customers are not to be credited for charges unless they ask for the credit."
Verizon, so slimey.
Friday, June 18
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