gladwell dot com / connecting the dots

He just didn't think the Agency was going to be of any help in finding Ramzi Yousef. 'Back then, I don't think the C.I.A. could have found a person in a bathroom,'" Herman says. "'Hell, I don't think they could have found the bathroom.'" The assumption of the reformers is always that the rivalry between the F.B.I. and the C.I.A. is essentially marital, that it is the dysfunction of people who ought to work together but can't. But it could equally be seen as a version of the marketplace rivalry that leads to companies working harder and making better products.