First Monday Interviews Bonnie Nardi

When I studied spreadsheet users, something very similar hit me over the head. I found that I needed to pay attention not just to the design of the spreadsheet itself, but to how people created their spreadsheets through the specific contributions of different individuals with different interests. There was the office guru who knew how to program macros. There was the accountant with a flair for graphics. And the manager who insisted on debugging every formula. It's quite interesting how people slip and slide in a social situation to gain a bit of turf for themselves.