Tuesday, January 22

Hazards of Design Let us turn from the situation of the designer to the situation of the user. Computers, evidently, are machines that we build so that we can talk about them in a certain way, and ethnomethodology recommends that contexts of computer use are self-organizing with regard to the production of every aspect of rational order. Although computers abundantly supply the linguistic resources that users might employ in accounting for their behavior, in other words, we must still look to each occasion of computer use for the unique way in which it interprets these resources and makes them relevant to ongoing practical concerns. What the people do provides a reflexive ground for making out what the machine has done, and vice versa, and all of this is accomplished only for all practical purposes, being endlessly revisable in light of subsequent evidence. Woolgar (1994) has described this process from the related perspective of reflexive sociology.

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