Tuesday, July 24

Hazards of Design This account is valuable in directing our attention to the local accounting practices of a group, but it does not offer much guidance in reconstructing how these practices operate, or how they interact with the practices of design. To this end, Woolgar (1991, 1996) offers the further heuristic suggestion that the computer itself be regarded as a kind of text. Texts, of course, are open to a range of interpretations, and the practices of reading and writing are open to investigation in the ways that the literary metaphor suggests. They are also open to the forms of sociological investigation that I mentioned earlier in my sketch of the reflexivity of written notes. Within this framework, it becomes possible, in Woolgar's terms, to investigate designers' work of configuring the user, that is, predisposing the user to certain kinds of interpretation of the computer-text -- starting with the user's own self-interpretation as a user, as a person located outside of the designer's organization and outside of the computer itself.

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