Are You Taking Advantage of Web 2.0? - New York Times

Are You Taking Advantage of Web 2.0? - New York Times: "The audience loved that one; within seconds, there were 132 responses on the screen in a huge, scrolling list. 'Not enough money.' 'Don't understand it.' 'No technical resources.' 'Not enough manpower.' 'No visible return on investment.' 'Fear of ridicule.' 'Fear of slander.' 'Fear of permanence.' 'Fear of the public running amok.'

The fears are rational enough: over and over again, we've all seen blog comments devolve into juvenile, offensive bickering, backstabbing and grandstanding.

Even during my early blogging days, The Times's blogs didn't have comments. And yet, as several of my own readers wrote: Without comments, a blog is not a blog at all. It's just a Web page—Web 1.0.

The solution, of course, was moderation."