Technology Item 390 "About Face 2.0: The Book" 36 Total Responses

I've just finished chapter four and I am excited by this chapter on Qualitative analysis. I have been looking for a means to identify and understand users in a clear, concise summary and this is it. The book recommends:

1. Stakeholder Research - Establish Goals
2. Subject Matter Expert Interviews - Identify the domain.
3. User and customer interviews - To guide design.
4. User Observation/Ethnographic field studies - To guide formation of the product
5. Literature Review - To evaluate product effectiveness
6. Product and Competitive Audits - To evaluate the integrity of the product.

Emerging Technology: Clay Shirky

Communatree, an early BBS, founded on the principles of open access and free dialup. Throw off structure and new beautiful patterns arise. This does happen when you institute a new mode of communication to a group. Teenage boys subsumed the BBS (overrun) with sex talk. Site shut down.

'The Tyranny of Structurelessness' by Jo Freeman

Formal and Informal Structures

Contrary to what we would like to believe, there is no such thing as a 'structureless' group. Any group of people of whatever nature coming together for any length of time, for any purpose, will inevitably structure itself in some fashion. The structure may be flexible, it may vary over time, it may evenly or unevenly distribute tasks, power and resources over the members of the group. But it will be formed regardless of the abilities, personalities and intentions of the people involved. The very fact that we are individuals with different talents, predisposition's and backgrounds makes this inevitable. Only if we refused to relate or interact on any basis whatsoever could we approximate 'structurelessness' and that is not the nature of a human group.

IBM Almaden - News - WBI

The bowtie theory of web connectivity.

Wi-Fi Networking News

Although Dave noted repeatedly that he was 75, I would have pegged him at 52, and only because of his white hair. Decorated veteran of two wars who graduated at the bottom of his West Point Class, Dave is a shining example of how generosity, intense obsession, and the Internet's worldwide reach can transform pockets of humanity.



Dave's greatest moment -- at least recently -- was when he picked up his voice-over-IP (VOIP) Vonage phone and dialed Mt. Everest. Tsering Gyaltsen answered on the second ring.

Get it out of your hands!

if you REALLY REALLY have to at the last possible date, but don't do it now! I had to change my projected defense date (just yesterday!), but when you've already drafted almost the whole thing, the hard part is over and the procrastination isn't such a problem. I know that I, for one, procrastinate most when I'm afraid of it, and I'm not afraid like I was before I had anything drafted.

Stanford Online

Customers Tire of Excuses for Rebates That Never Arrive

Some shoppers have found a way to transform one retailer's offer of a mail-in rebate into an instant rebate at a competitor's store. Rather than lose a sale, retailers will sometimes match a competitor's price, including a discount equivalent to any rebate offered. "This is not a new strategy,'' Mr. Kay said. "Merchants have matched competitors' prices on the fly for decades, maybe centuries."

Business 2.0 - Web Article - Printable Version - Interview with Sci-Fi Writer Bruce Sterling

Pew Internet & American Life Project

A new sense of the shifting Internet population
The online population is fluid and shifting. While 42% of Americans say they don

MAMEFANS - ROM's List

Google Search:

It's not the CCD that's the problem, it's the on-board, built-in flash. A straight-on flash shot (not flash fill) using a built-in flash is never going to be that great, no matter what camera is used. What you need, if you're going to use flash successfully for anything more than snapshots or fill flash pictures, is the ability to bounce flash off the ceiling, or use an outboard flash, preferably one with more power than any built-in flash. For this, you need a camera with either a hot shoe for an external flash or a flash connection (or an arrangement where you can trigger external strobes with the built-in flash, and most small digicams can't really do that). For best results, the digicam also has to have the electronics necessary for automatic TTL flash control. Pierre

David Galbraith

Genealogists using DNA samples



One of the potential by-products from online genealogy, which has created a dramatic rise in the popularity of family history research, is rich family tree databases which will be invaluable for medical research.



The combination of DNA tests and traditional research will help to fill in the gaps that have made the goal of a global family tree impossible.



Online Genealogy may be the online application that is about to come out of stealth mode. It is the second most popular hobby in the US, is one of the most successful e-commerce areas and now the connection to life-sciences promises to make it much more lucrative.

David Galbraith

The last complete specimen of the extinct Dodo rotted in a cupboard at the Oxford University Mueum of Natural History and had to be burned in the 19th century. Only part of its beak and a foot were salvaged, retrieved from the flames by a thoughtful curator.

I Wanna Be Famous! I wanna be a famous Technical Writer!

Empirical Analysis of Google SafeSearch

Empirical Analysis of Google SafeSearch

SuperDeluxo4 wgets and curls: wget usage tips Archives

NEWS.scotsman.com - Latest News - Knife-Thrower Hits Assistant – on Live TV

But with just nine seconds to go she was hurt as the blade caught the top of her head.



Rodianova was visibly shaken, cowering as further knives were launched and losing her previously fixed grin.

Carol Berkenkotter's web page

"Settings and the Institutional Organization of Language"(in progress), in Towards a Rhetoric of Everyday Life (M. Nystrand & T. Duffy, Eds.), Madison: University of Wisconsin Press.

CNN.com - Symbol of Saddam's rule toppled - Apr. 9, 2003

CNN Correspondent Martin Savidge, embedded with the 1st Marines, 7th Battalion, said the university campus was a battlefield, with black smoke rising from several buildings and machine-gun fire ripping around the fighting vehicles.



"This was not the exact reception ... anticipated," Savidge reported while under fire. "There's a lot of smoke and dust now and fire. ... [It's] a far cry from the jubilant crowds ... just hard to imagine two blocks away."

Free Coupons and Discounts from Deal Dude

Since at least 1986, the FBI has been tracking down U.S.-based terrorists who fraudulently redeem Sunday newspaper grocery coupons to fund attacks. During the trial of the men who bombed the World Trade Center in 1992, investigators claimed that U.S.-based cells had raised $100 million by processing coupons through stores they owned in New York, New Jersey and Philadelphia. About 340 billion food coupons are distributed each year, and 3.8 billion are redeemed. According to one report, about $500 million worth of those coupons are redeemed fraudulently.

gladwell dot com / connecting the dots

He just didn't think the Agency was going to be of any help in finding Ramzi Yousef. 'Back then, I don't think the C.I.A. could have found a person in a bathroom,'" Herman says. "'Hell, I don't think they could have found the bathroom.'" The assumption of the reformers is always that the rivalry between the F.B.I. and the C.I.A. is essentially marital, that it is the dysfunction of people who ought to work together but can't. But it could equally be seen as a version of the marketplace rivalry that leads to companies working harder and making better products.

Google Search: Making an Index

This FAQ began as a response to a user question asking "Can you

automatically generate an index in Word?"

The short answer is No!

Sorry, generating an index is depressingly manual! An experienced technical

writer wrote this FAQ. As a technical writer, I produce long documents

running to thousands of pages of technical material. Indexes are part of my

game. I can't tell you how to produce one automatically, but I can tell you

how to produce one easily!

Create Diagrams in Word 2002, Excel 2002, and PowerPoint 2002

Microsoft Office Assistance Center



Some great "how-to" articles on Word in here, including multiple formatting of graphic boxes, etc.

Discussion of generating an index

Technical publishing tips for Word

Technical Publishing with Microsoft Word

Some technical publishing tips.

U.S. bombs convoy of Kurdish leaders / Friendly fire incident described as 'scene from hell'

BBC correspondent John Simpson, who suffered minor shrapnel wounds in the incident, reported: "This is just a scene from hell here. All the vehicles are on fire, there are bodies burning all around me, bits of bodies all around. . .



. The Americans saw this convoy and they bombed it. They hit their own people.



"I saw people burning to death in front of me," he added.



Simpson said that BBC translator Kamaran Abdurazaq Muhamed died in the bombing from blood loss after losing his legs.



Among the injured was Wajy Barzani, a top KDP commander and brother of Massoud Barzani, leader of one of the two main Kurdish factions in northern Iraq. Barzani, in critical condition, was airlifted to a U.S. military hospital in Germany.

HOUSE OF GAMES

I met a woman once who was divorced from a professional magician. She hated this man with a passion. She used to appear with him in a baffling trick where they exchanged places, handcuffed and manacled, in a locked cabinet. I asked her how it was done. The divorce and her feelings meant nothing compared to her loyalty to the magical profession. She looked at me coldly and said, "The trick is told when the trick is sold."

Booklet printing

To access your "h:" drive, or "my documents" folder from on campus, past the following URL into Internet Explorer:



ftp://.4cranema.stu.uvsc@ftp.uvsc.edu



Please replace "4cranema" with your english lab login id, rather than hacking into my account.

worshop 4 word layout workshop.





worshop 5 word layout workshop.

What Should I Do With My Life?

IRAQ-O-METER



Is this technical writing?

Microsoft Word and layout

Undecided Draft

Reviews of Manuel Castells' Trilogy

review blurbs of Castells

IPE: may98 : Giddens on Castells

> In the 1990s, Silicon Valley is a microcosm of the
> generalisation it helped promote. A dazzling variety of
> non-American companies have an active presence. Like other
> nodes of the network society, its regionality is now
> symbolic rather than real: it supplies one cluster of
> connections in a global system of parallel developments.
> The clusters of scientific and technical institutions found
> in areas such as Paris-Sud, the M4 corridor, Hsinchu-Taiwan
> and many others become tied into the global network. They
> are, Castells says, the blast furnaces of the information
> age.

www.theory.org.uk Resources: Anthony Giddens

Gauntlett, David (2002), Media, Gender and Identity: An Introduction, Routledge, London and New York. (Extracts available at www.theory.org.uk).